FAQ's

Top 10 FAQs:

Here are answers to the top 10 most commonly asked questions.

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What size memory card does the camera use? (answer...)

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How much video can I take on a single card? (answer...)

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How long does it take to charge the battery? (answer...)

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How long can I record on a single full charge? (answer...)

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What codecs are used for video files? (answer...)

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What are the minimum/maximum operating temperature tolerances? (answer...)

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How can I replace a lost part? (answer...)

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How can I reach ION's service department? (answer...)

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My video is jumpy or has no sound when I play it back on my computer? (answer...)

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I charged my camera for 6 hours but it won't turn on. (answer...)

Product Information and Specifications:

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What is the ION AIR PRO? (answer...)

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What is the ION Cloud? (answer...)

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What is a PODZ? (answer...)

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What is a CamLOCK? (answer...)

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What is the silver metal thing that looks like a metal guitar pick? (answer...)

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What do I do with the "Fitting Piece" in the Helmet & Bike Kit? (answer...)

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Where is the microphone? (answer...)

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Where are the product specs? (answer...)

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Does the camera have any internal memory? (answer...)

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What size memory card does the camera use? (answer...)

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How much video can I take on a single card? (answer...)

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What kind of battery does the camera have? (answer...)

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How long does it take to charge the battery? (answer...)

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How long can I record on a single full charge? (answer...)

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Does the camera have an Auto Power Off setting? (answer...)

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What resolution video can the camera shoot? (answer...)

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What is the camera's Field of View (FOV)? (answer...)

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Why does the camera create 2 files every time I record? (answer...)

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Why did the camera create multiple files when I recorded for a long period of time? (answer...)

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What codecs are used for video files? (answer...)

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What is Auto-Rotation? (answer...)

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Does auto rotation work for still shots? (answer...)

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What resolutions can the camera shoot in for still images? (answer...)

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What settings are available for Still Images or Shots? (answer...)

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What is Still Burst Mode? (answer...)

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Why would I use Burst Mode? (answer...)

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What is Still Time Lapse Mode? (answer...)

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Why would I use Time Lapse? (answer...)

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What are the current limits for the camera's waterproofing? (answer...)

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What are the minimum/maximum operating temperature tolerances? (answer...)

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Is the camera USB Plug & Play compatible? (answer...)

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What Application Software is available to access the camera's additional features and capabilities? (answer...)

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What versions of Windows does the Windows Application run on? (answer...)

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What versions of the Mac OS does the Mac Application run on? (answer...)

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What can I do with the ION Software Application? (answer...)

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What languages are available for the ION Software Application? (answer...)

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What devices does the iOS App run on? (answer...)

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What can I do with the ION iOS App? (answer...)

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Is there an ION iPad App? (answer...)

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Is there an ION Android App? (answer...)

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What can I do through a browser connection? (answer...)

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What can I do through a TV connection? (answer...)

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Which speed/format does the WiFi PODZ use? (answer...)

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What is the range for WiFi operations? (answer...)

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Is the live streaming image full size HD, or a smaller format? (answer...)

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Is a Software Developer's Kit available? (answer...)

How Do I:

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How do I get the Bike Mount over the handle bar? (answer...)

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How do I attach the Securing String? (answer...)

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How do I remove the 3M Double Sided adhesive? (answer...)

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How do I care for or clean the camera? (answer...)

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How do I start recording? (answer...)

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How do I stop recording? (answer...)

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How do I change the resolution of my videos? (answer...)

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How do I change the Still Shot or Video Settings? (answer...)

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How do I get the ION Windows Application? (answer...)

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How do I run the ION Windows Application? (answer...)

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How do I install & run the ION Mac Application? (answer...)

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I erased the Windows Application file ion.exe. How do I get it back? (answer...)

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How do I get the ION iOS App? (answer...)

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How do I connect to the camera using the iOS App? (answer...)

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How do I view the camera's files through the iOS App? (answer...)

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How do I move a file from the camera to my phone/tablet? (answer...)

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How do I monitor file transfer from the camera to my phone/tablet? (answer...)

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Can I rename an existing file so I can move another file of the same name to my phone/tablet? (answer...)

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Can I rename an Album? (answer...)

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How do I move a file from the App Album to Facebook? (answer...)

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How do I start Live Streaming? (answer...)

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Can I record what I am previewing through the live stream? (answer...)

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Can I change the camera settings through the App? (answer...)

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Where do I get the ION Android App? (answer...)

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Where do I get the ION iPad App? (answer...)

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How do I connect with the camera through a browser? (answer...)

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How do I connect the camera to a TV? (answer...)

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How do I turn Auto Rotation Off? (answer...)

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How do I take a still shot? (answer...)

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How do I reset my WiFi PODZ password when I have forgotten it? (answer...)

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How do I upload files from my iOS ION App v2.5 Album to the ION Cloud by MiMedia? (answer...)

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How do I format a memory card? (answer...)

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How was the camera attached to the Kite Board in Mike Waltze's video from Maui? (answer...)

Troubleshooting:

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Why does the LED flash alternating red & green? (answer...)

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I have a card in the camera with free space available but the LED is still flashing Red & Green? (answer...)

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Why is the LED flashing Green? (answer...)

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Why is the LED flashing Red? (answer...)

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My camera won't stop vibrating, the red LED stays lit when I slide the record switch to off, the camera won't turn off or the camera is otherwise operating. (answer...)

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My computer is not recognizing my camera when I connect it by USB? (answer...)

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My App or Browser is not connecting with my camera's WiFi? (answer...)

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The Dashboard status shows "Error" in red when I tried to move a file to my Album? (answer...)

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Livestreaming does not start when I press the power icon on the App's Remote screen. (answer...)

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Why is my video is jumpy or has no sound when I play it back on my computer? (answer...)

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I'm having trouble uploading my iOS App v2.5 Album files to Facebook. (answer...)

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My WiFi PODZ won't turn on. (answer...)

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My Camera flashes red and turns off as soon as I power the WiFi PODZ on. (answer...)

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I can't view my files from the WiFi Browser connection? (answer...)

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The FAQs didn't help solve my problem? (answer...)

It's not just about the camera it is about the ability to SHOOT in High Definition and SHARE in Real Time.

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